One of the things that I did late was to create a positive business culture within TGM Bartending. When I first started I just wanted to help some folks out, bartend some fun weddings and maybe make a little money while doing those things. As I got deeper into the business and began to grow my client base from referrals and also keep the client base I had. I realized that people were coming back to me because I had standards, and because they liked and because they knew I would take care of them. One time I couldn’t work an event, so I asked someone who I trained behind the bar to work it for me. Unfortunately, she did things a little bit different, and not quite up to par with the way I do things when I bartend. She wouldn’t a clear table, that’s just something I do as a bonus and it shows integrity and that I have high standards. She didn’t show up on time – she showed about 15 minutes before the event and didn’t finish setting up until after guests were arriving. Again, everything got taken care of in the end – the problem was it wasn’t the image I wanted to give my company. I wanted consistency even when I wasn’t there.
The next day I decided that I wanted to create some core values for TGM Bartending on top of core values I wanted to build a culture within TGM Bartending. The core values and the culture of a company are the heartbeats. They are the things that make the business breathe, it’s the backbone. All I ever wanted was to grow TGM Bartending to massive numbers, but I wouldn’t be able to do that without structure, values, or even by micromanaging – I needed to be the leader. On the same hand, I wanted anyone who worked for me to feel comfortable enough to make their own decisions and be as creative as they want. I was open to it all. The following 3 steps are the ones I took to create a culture within my business.
Step 1: Lead With Love and Kindness:
It doesn’t matter what business you are in, you cannot lead without being kind or coming from a loving standpoint. If someone messes up within your company, address it, talk to them about it, fix the issue. There are so many businesses out there that lose good employees because that employee messes up one time. You can’t do that, if you truly care about the people that work for you, you will educate them and steer them in the right direction. You will be quick to understand their point, but even quicker to educate them on the right thing to do. Leading with love and kindness is something that is overlooked and it’s really underrated.
Step 2: Know Everyone That Works For Me (Really Know Them)
I wanted to know everyone that worked for me, sometimes I bought in friends to help and I knew them pretty well. Other times I relied on others to find someone to help me – when I didn’t know who the person was I made it my job to get to know them. Whether they were friends or friends of friends I always wanted to know what areas they needed help in. I wanted to know what motivated them, long term goals. I would text them or call them all the way up to the gig date and just ask if they are good or if they needed anything. Whatever it took to make them want to get to know other people whether they worked with me or not. I wanted to make sure that everyone was out of their shells – if they were in one.
Step 3: Help Other Get To Know Themselves
By me really knowing the person that is working for me, it allows to me dig down and really help that person get to know themselves better. I don’t want someone that is just going to work for me one time and then not come back. I want them to work with me and brag about working with me. I want the same raving reviews from people that I hire to work events with me that I want from the people whose events I do. Helping them get to know themselves better also allows me to help steer them, coach, and push them. I want them to embrace and lean into who they really are.
When you create a culture based on these 3 things you will be creating a culture that people not only want to do business with but they want to work with. You want to create leaders and creating a culture that gives people the tools and skills to develop themselves is how you create leaders.